Effective Date: June 11, 2024

Thank you for choosing Savari India. We strive to provide excellent ride booking services to our customers. If you are not entirely satisfied with your experience, we’re here to help. This Return and Refund Policy outlines the terms and conditions for cancellations, returns, and refunds.

1. Cancellation Policy

1.1. Ride Cancellations by Users:

• You may cancel your ride booking at any time before the scheduled pickup time.
• Cancellations made more than [Insert Time Frame] before the scheduled pickup time will not incur any cancellation fees.
• Cancellations made within [Insert Time Frame] of the scheduled pickup time may incur a cancellation fee. The exact fee will be specified at the time of booking.

1.2. Ride Cancellations by Drivers:

• If a driver cancels a ride, you will be notified as soon as possible.
• In the event of a driver cancellation, we will make every effort to arrange an alternative driver for you at no additional cost.
• If we are unable to arrange an alternative driver, you will receive a full refund.

2. Refund Policy

2.1. Eligibility for Refunds:

• Refunds are available for ride cancellations made in accordance with our cancellation policy.
• If you believe you are eligible for a refund due to service issues or other reasons, please contact our customer support team within [Insert Time Frame] of the ride.

2.2. Process for Requesting Refunds:

• To request a refund, please contact our customer support team at [Insert Contact Information] with your booking details and the reason for the refund request.
• Our team will review your request and respond within [Insert Time Frame].

2.3. Processing Refunds:

• Approved refunds will be processed back to the original payment method used for the booking.
• The refund processing time may vary depending on your payment provider, but it typically takes [Insert Time Frame] for the refund to appear in your account.

3. Non-Refundable Items

Certain fees and charges may not be eligible for a refund, including but not limited to:

• Booking fees
• Cancellation fees for late cancellations
• Charges for no-shows (failure to be present at the pickup location at the scheduled time)

4. Disputes and Resolutions

If you have any disputes or issues regarding your ride or refund, please contact our customer support team at [Insert Contact Information]. We will work with you to resolve the issue promptly and fairly.

5. Changes to This Policy

We may update this Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Savari India
Email: info@savariindia.com
Phone :- +91 9810929813